We offer free returns on all UK orders.
We will offer a full refund or exchange on all items returned to us in the condition in which they were sold within 14 days of receipt. We will only exchange an item for a different size. If it’s a different style or colour you require a new online order. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Please allow approximately 10 days for the refund to appear on your Credit/Debit card bank statement or paypal account.
Damaged, Faulty goods, incorrect item
If you are returning the item or items because they are faulty, damaged or an error has occurred on our part please follow the procedure for returning goods then we shall credit your bank account/paypal for the amount paid in delivery charges. Contact our customer service team on firstname.lastname@example.org and we will be happy to advise you.
Note items that are damaged through wear and tear are not considered faulty.
Returns procedure for unwanted items
- If you have access to the internet please send an email to email@example.com including your name, address, item you ordered and reason for return informing our team you will be returning the goods.
- Enclose a copy of your invoice with the goods in a secure and well protected parcel, attach a postage label and take to any Post Office. We highly recommend to obtain a proof of posting.
Please Note: The item is your responsibility until it reaches us and any import or customs duties incurred when returning your item is the responsibility of the customer.
- If you do not live within the UK please take your parcel to a trusted courier again ensuring you obtain proof of posting. It is your responsibility to make sure the parcel is returned to our returns department in the condition you received it. Keep the posting certificate until you have received the refund into your bank account.
- Send your parcel to the following address:
15 Brecon Road
Bespoke items that are exclusively produced for you are excluded from returns and cannot be refunded.
Your statutory rights are not affected by our returns policy.